Return window

We accept return requests within 10 days after delivery for eligible orders shipped to the United States or Canada.

Eligibility

Returned items must be unused, uninstalled, in the same condition in which they were received, and in their original packaging. A receipt or other proof of purchase is required.

How to start a return

Before sending an item back, contact us at Orders@autodealershaven.com or 315-469-8075. If the return is approved, we will provide return authorization and instructions for mailing the package. Items sent without prior approval will not be accepted.

Return shipping

Customers are responsible for return-shipping costs on non-defective returns. If an item arrives defective, damaged, or incorrect, contact us immediately. After we review the issue, we will provide instructions and cover reasonable return-shipping costs for an approved claim.

Restocking fees

We do not charge a restocking fee on eligible returns.

Exceptions and non-returnable items

Discounted and sale items qualify for the same 10-day returns as full-price items, subject to the eligibility requirements and exclusions in this policy. We do not accept change-of-mind returns for special-order or custom-ordered parts or electrical components. These categories remain eligible for authorized returns or exchanges if they arrive defective, damaged, or incorrect. For shipping damage, contact us promptly so we can help with the carrier claim and arrange a replacement. Installed or used products and gift cards cannot be returned. Contact us before ordering if you have questions about whether an item is returnable.

Exchanges

To exchange an eligible item, request a return for the original item. After the return is approved, place a separate order for the replacement item.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the refund.